Return & Refund Policy

At Temllex, we stand behind the quality and craftsmanship of our storage baskets and bins. If your purchase does not perfectly suit your space, our return process is designed to be straightforward and completely transparent.

1. 30-Day Return Window

We offer a 30-day return policy. You have 30 days from the date your order is delivered to initiate a return. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Return Eligibility To be eligible for a return, your items must meet the following conditions:

  • The item must be unused, structurally intact, and in the exact same condition that you received it.

  • It must be in the original packaging with all original tags and inserts included.

  • Please note: Any storage bins that show signs of use, dirt, or physical damage caused by the customer will not be accepted for a refund.

3. Return Shipping Costs & Restocking Fees

Transparency in fees is our priority. Please review how return shipping costs are handled:

  • Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item, Temllex takes full responsibility. We will provide a prepaid return shipping label, and there is absolutely no restocking fee.

  • Customer Remorse (Change of Mind): If you are returning an item because you changed your mind, ordered the wrong size, or simply no longer want it, you (the customer) will be responsible for paying the return shipping costs. We do not charge a restocking fee.

4. How to Initiate a Return

Please do not ship items back without prior authorization, as they will not be processed.

  • Step 1: Email our support team at reepdebutiaco009@outlook.com with your Order Number and the reason for the return. If the item is defective, please attach clear photos of the issue.

  • Step 2: Our team will review your request within 24-48 business hours and provide you with authorization and detailed shipping instructions.

  • Step 3: Securely pack your items and mail them to our dedicated return processing facility at: Temllex Returns 30 Jackson Ave Sylacauga, AL 35150 United States

5. Refund Processing

Once your return is received and inspected at our Sylacauga facility, we will send you an email to notify you of the approval or rejection of your refund.

  • If approved, your refund will be initiated immediately.

  • The funds will be automatically credited back to your original method of payment. Please allow 3 to 7 business days for your bank or credit card company to process and post the refund to your account.

6. Contact Us

If you have any questions regarding your specific return, our team is ready to assist:

  • Email: reepdebutiaco009@outlook.com

  • Phone: +1 5159837508